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CK TRADING INSTITUTE OF TECHNOLOGY LLC.

Legal / Refunds

Refund & Cancellation Policy

Last updated: October 1, 2026 · Effective date: October 1, 2026

This policy applies to purchases from CK TRADING INSTITUTE OF TECHNOLOGY LLC (“we,” “us”): our one-time digital products (Section 1) and the NQ Live Trading Mentorship (“Membership”) (Sections 2–11). It is part of our Terms of Service. Our free live sessions are free and involve no charges. The Membership is not currently sold through this website; the Mentorship terms will apply to any Membership purchase once it is offered.

1. Digital Products (Playbook, Desk Kit, and Courses)

  1. What this covers. The 9:30 Playbook, the 9:30 Desk Kit, and our one-time courses (currently priced at $27, $19, $147, and $47), plus any other one-time digital product we sell.
  2. 30-day no-questions refund. You can request a full refund of any of these purchases within 30 calendar days of buying by emailing ckga3@cktradinginstitute.org. No reason is required. When a refund is issued, your license to use that product ends, and you agree to delete any copies you downloaded.
  3. Once per person. This refund is available once per product per person.
  4. How refunds are paid. Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take longer to post them.
  5. Third-party purchases aren’t covered. Prop-firm evaluations, resets, activations, charting software, data feeds, and broker fees are covered by those companies’ refund policies, even if you used our link or code.
  6. Contact us first. Please email ckga3@cktradinginstitute.org (mail: CK TRADING INSTITUTE OF TECHNOLOGY LLC, 131 Continental Drive, Suite 305, Newark, DE 19713). We respond within 2 business days and will promptly refund any charge covered by this policy. This doesn’t limit your legal right to dispute a charge.
  7. Mentorship is separate. The $995/month Mentorship has its own refund and cancellation terms, set out below.

2. Mentorship summary

  • The Membership costs $995 per month (plus applicable tax) and renews automatically every month until you cancel.
  • Cancel anytime, online, in a few clicks: log in to your account and click “Cancel Membership.” You can also email ckga3@cktradinginstitute.org.
  • New members: if you’re not satisfied, request a full refund of your first payment within 7 days of joining.
  • Renewal payments are non-refundable, except as described in Section 5.

3. How to cancel

You can cancel at any time, immediately, by any of these methods:

  • Online: log in to your account and click “Cancel Membership.”
  • Email: write to ckga3@cktradinginstitute.org from your account email with the subject “Cancel.”

You will never be required to speak with anyone to cancel. If we show you an offer to stay, a “Cancel Membership” button will appear alongside it, and you can finish cancelling right away. We will email you a confirmation of your cancellation. Keep it for your records.

Timing: to avoid the next monthly charge, cancel before 11:59 PM ET on the day before your renewal date (shown in your account and on your receipts). After you cancel, you keep access until the end of the period you’ve already paid for, and you won’t be charged again.

4. First-payment refund (“7-Day Satisfaction Window”)

  • If you are a first-time member, you may request a full refund of your first Membership payment by contacting ckga3@cktradinginstitute.org within 7 calendar days after your first payment.
  • No reason is required.
  • When we issue this refund, your Membership is cancelled and access ends immediately.
  • This refund is available once per person. It does not apply to renewal payments or to people who previously received a refund or rejoined after cancelling.

5. Renewal payments

Monthly renewal payments are non-refundable, and we do not provide partial refunds for unused time, except that we will refund:

  1. Charges made in error, including duplicate charges or charges in the wrong amount;
  2. Charges made after you cancelled on time;
  3. Late-cancel grace: a renewal charge, if you cancel within 48 hours after it and have not logged in or attended any members-only session since the charge;
  4. Price increases (where required by law): if we raise the price and you cancel within 14 days after being charged the higher price for the first time, we will refund the prorated unused portion (this applies to New York residents and, at our discretion, other members);
  5. Material reductions or our termination: the prorated unused portion of the current period if we materially reduce the core Membership features during a paid period or discontinue the Membership, or terminate your Membership for a reason other than your breach of our Terms; and
  6. Any refund required by applicable law.

6. Price and term changes

We will email you at least 7 days and no more than 30 days before any price change or material change to the renewal terms takes effect, including how to cancel. For New York members, we will request your affirmative consent before charging an increased price, or honor the 14-day prorated refund in Section 5.4.

7. How refunds are paid

  • Approved refunds go back to the original payment method within 5 business days of approval.
  • Your bank may take additional time to post them.
  • We do not issue refunds in cash or to a different card.

8. Third-party purchases are not covered

This policy covers only payments made to us. Purchases from third parties, including prop-firm evaluations, resets, or activations, charting software, data feeds, or brokers, are governed by those companies’ refund policies, even if you used our affiliate link or code. We cannot refund them.

9. Termination for breach

If we terminate your Membership because you breached our Terms (for example, sharing your login, recording or reselling content, or harassment), no refund is due for the current period, except as required by law.

10. Disputes and chargebacks

  • If you think a charge is wrong, please contact us first at ckga3@cktradinginstitute.org. We respond within 2 business days and will promptly refund any charge covered by this policy.
  • If you file a dispute with your bank, we may pause access while it is pending, and we will share records of your purchase and acceptance of our terms with your bank.
  • This does not limit your legal rights to dispute charges.

11. Contact

CK TRADING INSTITUTE OF TECHNOLOGY LLC (“NQ Live Trading”) · 131 Continental Drive, Suite 305, Newark, DE 19713 · ckga3@cktradinginstitute.org